Who Can Claim?
Participation in this promotion is only open to individual Australian residents 18 years and
over. Employees (and their immediate families) of the Promoter, participating installers,
resellers, retailers and agencies associated with this promotion are ineligible to claim.
Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether
natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece,
nephew, brother, sister or 1st cousin.
This promotion applies to purchases of A grade products only and does not apply to purchases of
trade seconds or refurbished products. This promotion only applies to goods acquired for
personal, domestic or household use and does not apply to goods acquired for the purpose of re
supply or for the purpose of using them in trade or commerce.
How to claim
You must register for your claim online. Claimants must
these full Terms and Conditions on the online registration form and supply the information
marked as mandatory, including providing proof of purchase (or proof of rental agreement).
When registering your claim you must supply the following information:
- Contact details – name (which must match the customer name on the proof of purchase),
address, and daytime contact phone number and bank account details including BSB, Account
Number and name. The Promoter accepts NO responsibility for a Claimant submitting incorrect
bank account details.
- Serial number(s) of your Qualifying Product(s). These can be found on your product and/or
product carton. Please ensure that these are obtained before installing the product(s).
- Copy of your proof of purchase - a receipt/tax invoice indicating date of purchase, store
(including address) invoice number, details of Qualifying Products including model number,
the price paid (excluding any additional charges eg warranty costs) and total invoice
You can provide a copy of your proof of purchase by either scanning or taking a photo of your
proof of purchase and uploading with your claim form.
Please ensure you retain your original proof of purchase. Failure to produce the proof of
purchase when requested may, in the absolute discretion of the Promoter, result in the
invalidation of a claimant's claim and forfeiture of any right to a cash back. Where the
Qualifying Products are purchased from an authorised reseller you agree and consent to the
Promoter contacting the authorised reseller as to any matters relating to this promotion.
If your claim is approved you will receive an approval email.
To follow up on the status of your claim, or if you do not receive your cash back within 45 days
of your approval email, please contact
and include your
full name, contact number and unique code (found in your approval email).
This promotional offer is not available to customers who choose to delay delivery of their
Qualifying Product(s) beyond the Claims Closing Date as the provision of serial numbers is
mandatory for entry into this promotion.
The claimant agrees that if they receive the cash back but then return the Qualifying Product(s)
under any returns policy the retailer may have, they will also return the cash back to the
The offer is not applicable to trade (commercial) or wholesale suppliers, this includes but is
not limited to purchases made from suppliers that do not generally sell direct to the public.
All claims are subject to verification by the Promoter. The Promoter reserves the right, at any
time, to verify the validity of claims (including contacting the place of purchase) and
claimants (including a claimant's identity, age and place of residence) and to disqualify any
claimant who submits a claim that is not in accordance with these Terms and Conditions or who
tampers with the claim process. Failure by the Promoter to enforce any of its rights at any
stage does not constitute a waiver of those rights.
Any misrepresentation or fraudulent information submitted by the claimant will disqualify the
If the Promoter is unable to verify the authenticity of the serial number supplied during the
claim process, the claimant shall, if requested by the Promoter, provide an electronic image of
the serial number or cut out and post in the serial number from the product carton.
The Promoter reserves the right to withhold and / or refuse payment of the cash back where it
suspects that any false or fraudulent claim is being made or where a claim has been made which
does not comply with these terms.
Incomplete, indecipherable, or illegible claims will be deemed invalid.
You are responsible for providing the correct bank account details. If the bank details provided
are incorrect and payment of the cash back cannot be completed, your claim will be declined and
the Promoter will contact you to advise that payment cannot be made. You will then be required
to submit a new online claim form with the correct bank details. Other than as set out here the
bank account details provided in the online claim form cannot be changed.
The Promoter reserves the right to vary these Terms and Conditions without notice, to modify,
reschedule or terminate the promotion or to modify or extend the closing date and criteria of
the promotion at its discretion.
The Promoter's decision on all matters pertaining to this promotion is final and binding and
correspondence will be entered into, except as otherwise stated in these Terms and Conditions.
Claims are not transferrable or assignable.
The Promoter (or its associated or affiliated companies or third parties who have licensed its
brands to the Promoter or contributed to the application) (Content Owner) own or license
third parties all application content. All application content remains the sole property of the
applicable Content Owner and is protected under all relevant copyright, trade mark and other
applicable laws. Nothing on the application should be construed as granting any license or
rights to use or distribute any application content, without the Promoter's express written
agreement or of the other applicable Content Owner.
This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook
or Instagram. Entrants understand that they are providing their information to the Promoter
and/or agencies acting on its behalf and not to Facebook and/or Instagram.
Except for any liability that cannot be excluded by law, the Promoter and its respective bodies
corporate (including their officers, employees and agents) and Facebook excludes all liability
whether arising in tort (including without limitation negligence), contract or otherwise for any
personal injury; or any loss or damage (including, without limitation, loss of opportunity, loss
of profits or loss of property); whether direct, indirect, special or consequential, arising in
any way out of the promotion, including, but not limited to, where arising out of the following:
(a) any technical difficulties or equipment malfunction (whether or not under the Promoter's
control); (b) any theft, unauthorised access or third party interference; (c) any claim or offer
that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the
Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in
gift value; (e) any tax liability incurred by a claimant; or (f) participation in the promotion
or use of a gift.
You accept the cash back entirely at your own risk and indemnify the Promoter in respect of any
claim for accident, injury or property damage that may occur in connection with the cash back.
Any cost associated with accessing the promotional website is the claimant's responsibility
is dependent on the Internet service provider used. If for any reason, any aspect of this
promotion is not capable of running as planned including, but not limited to, by reason of
infection by computer virus, mobile network failure, bugs, tampering, unauthorized intervention,
fraud, technical failure or any cause beyond the control of the Promoter which corrupts or
affects the administration, security, fairness, integrity or proper conduct of this promotion,
the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or
invalidate any affected entries.
The Promoter collects personal information in order to conduct the promotion and may, for this
purpose, disclose such information to third parties, including, but not limited to suppliers
associated with this promotion and as required, to Australian regulatory authorities, or use
such information to contact the claimant in relation to this promotion. The claim is conditional
on providing this information. If the claimant marks the applicable box, the Promoter may use
the claimant's personal information for the purposes specified at the time of collection.
Claimants should direct any requests to access, update or correct information to the Promoter.
All claims become the property of the Promoter. These Terms and Conditions are deemed to
policy. This promotion and
these Terms and Conditions are governed by Australian law.
The Promoter is Fisher & Paykel Australia Pty Ltd (ABN 71 000 042 080) of Level 1, 1 Eden Park
Drive, Macquarie Park, NSW, 2113. ABN 71 000 042 080. Telephone 1300 650 590.